Refund Policy

1. Before you buy

When purchases become available, review the product description and price, usage guide, supported platforms, and Windows requirement before checkout. FastSpring shows the final amount and payment terms. An activation code may be delivered automatically once a completed payment is confirmed.

2. When to contact us

Contact us if one order appears to have been charged twice, your paid order has no activation code, the activation code does not work, or a specifically advertised core feature does not work in the stated supported environment after reasonable troubleshooting. Report an unauthorized charge promptly to FastSpring or your payment provider.

For a feature issue, tell us which statement on the product or purchase page does not match what you received. We compare the description at the time of purchase with the actual result. Disclosed limits, such as a third-party platform restricting a particular post, are not by themselves a product mismatch.

3. Buying more than one activation code

Before placing another order, check your purchase email for a prior receipt and activation code. Each completed order with its own order number normally buys another activation code; it is different from being charged twice for one order. We do not currently identify prior buyers before checkout, so this reminder is shown to everyone.

Our order system records when an activation code is sent, but does not record whether you activate it. Once an additional activation code has been delivered, we normally do not offer a voluntary refund solely because you already owned an activation code. If a paid activation code was not delivered, or the delivered activation code is invalid, contact us for review. Applicable law and FastSpring's refund decisions still apply.

4. Activation and refunds

Delivery of a working activation code completes the digital product order. We do not offer a voluntary change-of-mind refund for a delivered, working activation code. We still review duplicate charges for one order, non-delivery, invalid activation codes, and significant product problems. Applicable consumer rights and FastSpring's sale terms take priority over this policy.

5. How to request review

From the email address used for your purchase, write to support@vidmagnet-otter.com. Include your FastSpring order reference, a short explanation, and any relevant error message. If you cannot access that email account, say so and we will explain how to verify the order safely. Do not send your full activation code, password, card number, or ID document by ordinary email.

FastSpring is the seller of record for orders it processes and handles payment refunds. It may issue refunds directly in some circumstances. If approved, a refund goes through FastSpring to the original payment method where available; payment-method processing times and limitations vary. You may also contact FastSpring Buyer Support.