Privacy Policy

1. Who to contact

For questions about VidMagnet Otter's handling of personal data, email support@vidmagnet-otter.com. FastSpring separately handles payment and checkout data under its own privacy notice.

2. Data we handle

• Website: the hosting provider may keep basic access and security logs, such as IP address, browser details, and request time. Our website does not ask you for card details or a site account.
• Purchase and code delivery: the main detail we need is the email address you use at FastSpring checkout. We also keep the order reference, whether the order was completed, the code assigned to that order, and whether delivery succeeded. FastSpring may pass us the buyer name entered at checkout. These details help us send one code per paid order and resolve delivery problems. The order-delivery database does not record whether you activate the code.
• Support: if you write to us, we receive your message, reply address, and any order reference or error details you choose to include.
• Desktop app: download tasks and files are kept on your device. Activation may contact the license service. If you access or sign in to a supported platform, that platform handles the activity under its own privacy practices.

3. Why we use it

We use this information to operate and secure the site, deliver and validate purchased codes, provide product support, investigate delivery or payment issues, and meet applicable accounting, legal, and anti-fraud obligations. We do not use your payment-card number, because checkout is handled by FastSpring.

4. Services we use

FastSpring handles checkout and payment. Cloudflare hosts this site and our private order-delivery records. An email provider sends activation messages to the purchase email address and handles support replies. Each service receives only the information needed for its role; some processing may occur in another country. We do not receive your full payment-card number from FastSpring.

5. Retention and security

We retain order, delivery, and support records only as needed to provide the product, resolve issues, and meet applicable legal or accounting requirements. Retention may differ by record and jurisdiction. We restrict access to fulfillment data; no internet system can be guaranteed completely secure. Do not send passwords, exported browser cookies, or full payment details to support.

6. Your choices and rights

You may ask us to see, correct, or delete the purchase email and other personal details we hold about you. Some order and delivery records may need to stay for accounting, fraud prevention, or legal reasons. FastSpring holds payment details separately; we can help direct payment-data requests to them. Uninstalling the app does not itself delete purchase records.